call detail log record

Website design By BotEap.comCall Detail Record (CDR) is the means of recording and retrieving telephone data. CDR data is essential for monitoring, analyzing and forecasting the use of communication facilities. The information is often collected and processed through a call accounting software package. Communication administrators use various reports to track network performance, misuse and abuse, employee productivity, and cost allocation.

Website design By BotEap.comWhere does CDR come from?

Website design By BotEap.comCDR data that your phone system sends to a hardware collection buffer or to a software module linked to your call accounting package. The data contains particular information about each phone call, including date, time, duration, digits dialed, caller ID, and primary line. Often the term SMDR (Station Message Detail Record) is used interchangeably with CDR. The “raw” information is typically interpreted and translated into a database for real-time or scheduled processing and reporting.

Website design By BotEap.comHow is CDR delivered?

Website design By BotEap.comThere are many PBXs, IP PBXs, and other communication servers that can provide CDR. Delivery methods are as varied as the manufacturers. The vast majority of manufacturers still offer CDRs over a real-time serial link (RS 232). Some of the newer, IP-based systems offer date-stamped files sent or retrieved via File Transfer Protocol (FTP). Some providers use a syslog to deliver CDR data and others use proprietary protocols that require registration with their various partner programs.

Website design By BotEap.comHow can you apply CDR to your business?

Website design By BotEap.comAll CDR data contains valuable nuggets of information about each and every call. Most companies adopt a robust call accounting system to manipulate the data. Data mining applications vary for each company. Call accounting can be used to control misuse and abuse, monitor network performance, reconcile bills, allocate costs, and improve productivity.

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