- Smile and show good manners. Teach employees to smile by leading by example. Establish a culture of high-quality customer service and commit to providing superior service, whether over the phone or face-to-face.
- Making customers feel comfortable, valued, and appreciated.
- Treat customers with respect, empathy and efficiency.
- Actively listen to respond to and exceed customer expectations.
- Effectively solve the customer’s problem.
- Say “Thank you” and “Please” with grace.
6 principles of customer service etiquette
Website design By BotEap.comCustomer service etiquette principles should be embedded into every facet of your organization because providing superior customer service is the most effective way to differentiate your business from the competition.
Website design By BotEap.comMany employees will enter a job with little to no knowledge of how to interact or communicate with customers and without an appreciation of the importance of providing exceptional customer service.
Website design By BotEap.comEmployers have a responsibility to effectively establish and communicate the ground rules for how an employee should operate within their company. Often an employee receives a handbook or orientation without any formal training on the company’s unique culture or way of doing business. With this lack of understanding, employees actually define company policies based on their social norms, leading to lost productivity, morale, and profitability.
Website design By BotEap.comEmpower your employees by teaching them the six principles of customer service etiquette. Properly train and educate your employees on how to interact and communicate with customers to provide superior customer service, cultivate long-term customer relationships, build customer loyalty, and differentiate your business from the competition.
Website design By BotEap.com6 principles of customer service etiquette: