Website design By BotEap.comAll organizations must assess their core competencies. As a car dealer, selling, maintaining and repairing cars is definitely your main focus. What about washing and detailing cars?
Website design By BotEap.comConversations with general managers, sales managers, and service managers indicate that managing the detail department is frustrating:
Website design By BotEap.comOutsourcing to a professional company with standards, processes, and ethics can be a great way to simplify a basic process and, if done right, turn it into a strategic partnership: a working auto detailing service.
Website design By BotEap.comVariable cost structure. By negotiating a price per car for each type of service, you take a fixed cost and make it variable. Plus, by pricing sales preparation and delivery services at one price, you know exactly how much investment you’ll have in a vehicle.
Website design By BotEap.comNo more staffing problems. Find an outsourced company that provides on-site administration, as well as area administration and marketing support. You end up with a great experience and support at no additional cost. The cost of hiring, including ads, interviews, background checks, and motor vehicle reports, is passed on to the third-party partner.
Website design By BotEap.comReduce the cost of damage. Part of the business of detailing and washing cars is that accidents will happen. When using an outsourced company, the cost of damage associated with the details is the responsibility of the organization causing the damage. This should lower your out-of-pocket deductible costs and lower your insurance premiums.
Website design By BotEap.comInvest in a partnership instead of buying a commodity. The real opportunity to outsource the detailed process is in selecting a “professional company” as a partner, rather than just a simple car wash company.
Website design By BotEap.comOur sources indicate that with clear performance targets and focus and an outsourced company can help improve CSI scores by providing new and used cars for customer delivery that meet customer expectations. The most common reason for a low survey score is that the car was not clean or presentable, from the perspective of the car owner.
Website design By BotEap.comA partner notices that they are working at the “dealer’s house”. Although they recognize that they are guests on your property (using your bays, water, and electricity), they understand that they need to understand your business as a member of the dealership team.
Website design By BotEap.comA partner will offer services that the dealer can augment and earn additional revenue: paint touch-up, odor removal, stripping, tin removal, headlight restoration, etc.
Website design By BotEap.comIn general, by outsourcing the car detailing function to a dealership and selecting the right strategic partner, a car dealer should be able to get the best out of a car detailing service:
